Frequently Asked Questions

Find answers to the most common questions about BlockEX

General Questions

Basic information about BlockEX and our services

Security

Information about how we protect your assets and data

P2P Trading

Learn how P2P trading works on BlockEX

USDT to NGN Instant Swap

Information about our instant swap feature

Savings Products

Learn about our various savings options

CryptoLens Analytics

Learn about our market analytics platform

Fees & Limits

Information about transaction fees and limits

Account & Wallet

Managing your BlockEX account and wallet

Support & Troubleshooting

Get help with common issues

Frequently Asked Questions

General Questions

What is BlockEX?

How do I get started with BlockEX?

What cryptocurrencies does BlockEX support?

Is BlockEX available in my country?

Security

How does BlockEX ensure transaction security?

What should I do if I suspect fraudulent activity?

How does the escrow system work?

P2P Trading

How do I create a trade offer?

What payment methods can I use?

How long do transactions usually take?

What happens if a trade goes wrong?

USDT to NGN Instant Swap

How does the USDT to NGN swap work?

What are the fees for using the swap feature?

Can I swap NGN back to USDT?

Is there a limit on how much I can swap?

Savings Products

What savings products does BlockEX offer?

What are the interest rates for savings products?

Can I withdraw my savings before the term ends?

How is my savings interest calculated and paid?

CryptoLens Analytics

What is CryptoLens?

What features does CryptoLens offer?

How much does CryptoLens cost?

How accurate are the AI predictions in CryptoLens?

Fees & Limits

What are the fees for using BlockEX?

Are there any limits on transactions?

How can I increase my transaction limits?

Account & Wallet

How do I verify my account?

How do I deposit or withdraw cryptocurrency?

What should I do if I forgot my password?

Support & Troubleshooting

How can I contact customer support?

What should I do if a transaction is stuck or delayed?

Is there a mobile app for BlockEX?